1. In the Loop: A Guide to Checking Your Order Status Post-Purchase
2. Delivery in Focus: Exploring Estimated Times and Logistics Service Provider Information
3. When Packages Go Astray: Steps to Take for Undelivered Orders
4. When It's Not What You Ordered: Troubleshooting Missing or Wrong Items
5. Cracked, Chipped, or Broken: Resolving Issues with Damaged Deliverie
1. In the Loop: A Guide to Checking Your Order Status Post-Purchase
.Order Processing Time
Expect around a 1-2 business day timeframe for processing your order if the phone is immediately available. Please note that your order may take longer to be completed and shipped out, if the phone was mentioned to be in refurbishment, at the time of placing your order. The estimated processing time frame should be visible just above the “Add to Cart” button, when placing your order.
. Order Confirmation Email
Once your order is ready to be shipped, you'll get an email containing your shipment tracking link. It's advisable to also check your spam folder as these emails can occasionally be classified as spam, and end up there.
. Tracking Your Order
Click the link in your email to monitor your order's journey. It's worth noting that the (DHL Parcel) tracking link may not update daily.
.If you have not received an Order Confirmation Email
If you can’t find the order confirmation email in your main inbox or another folder such as Spam, we recommend contacting us and providing us with your order details: full name and your current email address.
Please note that if you have placed an order using the PayPal Express checkout, your email address will be the same as when using on your PayPal account.
2. Deliveries: Estimated Delivery Times
At mcFurbish we want to keep you informed about your order's journey:
. Estimated Delivery Time
Your order's arrival time depends on the courier you selected at checkout. The specified delivery timeframe is clearly stated during your checkout process and reiterated in the confirmation email. Please note that delivery times are calculated in business days, excluding weekends and public holidays.
. Tracking Your Shipment
Body 1ody 1ody 1nce your order is processed, you'll receive a confirmation email containing a tracking link. This allows you to monitor your shipment. It's worth noting that the tracking link may not update daily, depending on the shipping method chosen.
. Contacting the Courier
For any delivery-related inquiries, we recommend reaching out directly to the courier. Their contact information can usually be found on their website, in the confirmation email or from the provided links below.
After your order has been fulfilled, you can find the estimated delivery times in the table/chart below.
Please note that shipping prices are estimated and may change. The most up-to-date shipping price will be displayed during the checkout process.
3.When Packages Go Astray: Steps to Take for Undelivered Orders
At mcFurbish, we understand the importance of a smooth delivery process. If your order hasn't arrived as expected, follow these
. Contact the Local Courier
Reach out directly to the local courier using the delivery details, including your shipment number found in the tracking link.
The courier can communicate with the delivery driver and provide GPS information of the last scanned location of the package.
Check with the neighbours, as the package may have been left with them.
. Courier Investigation
If the package cannot be located, an investigation can be opened to look into its whereabouts by contacting your local courier.
Keep in touch with the courier for updates on the investigation.
. Contact Our Customer Service
Simultaneously, contact our customer service to open an investigation from our side.
We're here to assist you throughout the process.
. Replacement Package
If the courier declares the package as lost or stolen, we'll arrange a replacement containing all the ordered products.
A formal declaration from the courier is necessary for processing this replacement.
We appreciate your patience and cooperation. Rest assured, we are committed to ensuring your satisfaction with Swappie.
4. When It's Not What You Ordered: Troubleshooting Missing or Wrong Items
If an item is missing from the order you received, or an incorrect item has been delivered, it's imperative to notify our customer service within 72 hours of receiving the order. Provide the order number and details, including pictures of the wrong item.
In this case we recommend that you send us a message by clicking “Contact Us” at the bottom of this page. These are the first communications that we handle during our operations hours and the best chance that you can get a reply as soon as possible.
5.Cracked, Chipped, or Broken: Resolving Issues with Damaged Deliveries
If the order you received is found to be damaged on arrival, please document the damage thoroughly with photos.
It's imperative to contact our customer service within 72 hours of receiving the order, by clicking “Contact Us” at the bottom of this page. Providing the order number and evidence of the damage is essential. Steps will be taken to resolve the issue as quickly as possible.
> Still require assistance? Choose one of the contact methods below
Contact Form: Always available - we aim to respond within 24 business hours
WhatsApp: Best suited for urgent matters. You can expect a response Monday - Friday, within 2 hours.
Live Chat: Available Monday - Friday, 8:00 - 15:00. Start a chat with us today by choosing the button below, or the chat icon in the right corner below, during these opening hours.
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